I work at one of those clothing stores that requires the sales associates to ask all those annoying questions while you are checking out. Here is a typical sales transaction...
SA (Sales Associate): Hello, did you find everything today?
C (Customer): Yes.
SA: This is a wonderful outfit you have picked out, are you sure you don't need any shoes to go with it? They are buy one get one pair half price.
C: No, not today.
SA: Oh, I see you have a necklace here, our jewelry is also buy one get one half, would you like another item.
C: (Goes and looks again at jewelry and returns with earrings) Thank you for telling me about the sale.
SA: (As she rings up items) I am going to ring a magazine up with your items today as well. It will charge you $3.95 for the magazine but will save you $5.00 so you are basically saving $1.05 after the cost of the magazine.
SA: (Does not wait for a comment about the magazine) Your total today is $XXX, would you like to apply for a Store Credit Card.
C: No thank you
SA: It would save you an additional 15% off your purchase if you are approved in the store today.
C: No.
SA: Are you sure, you get a free gift just for applying.
C: NO!
SA: Okay then your total was $XXX
SA: Thank you for shopping today and have a great day.
Let me say it is a bit annoying to have to do this questioning. Especially the one about the charge card. We are supposed to get that no answer THREE times before we give up. I know as a customer that I don't appreciate that kind of nonsense. However, I do feel for those associates in all the other places that ask too. There is a certain amount of charges we have to get every week. I am supposed to be getting 5 per week. I am only working around 15-20 hours a week at this place right now and it is in small town USA. Nobody wants a charge. Everyone that wants one has one. Those that do want one but don't already have one probably aren't going to get one for reasons beyond my control. People get tired of us asking. I get tired of asking. My short but informative transaction between the SA and C was a nice one. Often times I get yelled at or cursed at for doing my job...
C: I am ******* tired of you stupid people asking me about this ****. WHY DO YOU KEEP DOING IT.
SA: (Smiling) I am sorry for the inconvenience but it is part of my job.
C: Why the **** don't you just remember that you ******* asked me to sign up last week?
SA: (Still smiling, but biting tongue) Again, I am sorry but I deal with numerous people every day and while I try to remember everyone I sometimes forget. Plus, even if I did ask you last week it is part of my job to ask every customer, every time they shop here to sign up for a charge.
C: That's just a bunch of bull ****. I am never ******* shopping here again.
Customer then storms out of the store only to return again on the weekend when we have another big sale.
I deal with a rude customer about once a day, not always to that extreme, but of course the customer is always right. I simply smile and say I am sorry all the while biting my tongue and gritting my teeth just waiting for that moment when I can escape to the back room and be irritated without the smiling and biting and gritting.
Each day when I go to work, I go with the intent of doing my job and doing it well. The company mandates most of what happens and they feel it is important to ask people to sign up for a charge. Part of my job that I don't always agree with or want to do, but it is part of my job that if I don't do or make my goal I could get fired over. So, I am asking each of you to be a little nicer to that person across the way from you at the store. They are only doing their job. |